Singapore Pools (Singapore) Limited, the company that brings you 4D and Toto, was founded on 23 May 1968. Back then, triads and illegal gambling syndicates were a real problem for the newly independent Singapore. In order to address this issue, the government established a legal betting operator to provide safe and trusted gambling.
The company’s main mission is to be a world-class responsible gaming operator and to offer relevant, thrilling games to Singaporeans. Singapore Pools also supports charitable activities through its surplus from lottery, sports and horse racing operations.
To support its commitment to being a “Company for Good”, Singapore Pools has adopted five core values: respect, integrity, innovation, customer care and community. This is reflected in their business practices and corporate governance as well as the way they treat their customers.
In addition, the company strives to improve its employees’ work-life balance by providing flexible working arrangements and a range of welfare benefits. In addition, the company provides learning opportunities and career growth prospects for its employees. It has also been ranked as one of the best companies to work for in Singapore by jobsite.
Its iShine initiative, launched in 2018, allows other charities to leverage Singapore Pools’ technology capital and IT expertise through an integrated suite of charity-specific solutions delivered over a secure cloud platform. This enables them to focus more on their beneficiaries and enhance their productivity, governance and efficiency of operations.
Besides the iShine Cloud initiative, the company also invests in its employees and communities by sponsoring community events. For example, it supported the launch of the National Day Parade by extending sponsorship and organising an employee marching contingent to mark this important occasion. It has also been a key partner of the Singapore Youth Arts Festival by bringing staff on board to help run events and support the artists.
To further enhance its customer service, Singapore Pools has a dedicated team of customer care officers to assist its customers in the event of a dispute. The customer care team can be contacted through email or telephone. The company’s website also offers a comprehensive FAQ section to answer common questions.
In terms of deposit and withdrawal options, the company offers three methods to make deposits and withdraw funds: online, through bank link or eNETS, or in cash at Singapore Pools Branches. The company does not charge any fees for any of these options. The site is also available in several languages, including English. In addition, the company’s mobile apps are compatible with most major operating systems and devices. The app is also easy to use and secure. It features a user-friendly interface and is available in both iOS and Android. The company also offers live betting, where bettors can place their wagers while the game is underway. This feature is especially popular for football matches and events. Moreover, the company is able to process winnings quickly and securely. Customers can also claim their prizes using the PoolzConnect IP-based telephone service, which automatically credits the prize money to their pre-agreed bank accounts.